Resetting Passwords - for Subjects

It is very easy to forget a password, so we have made it as simple as possible to reset your password, whether you are a Subject applying for a DBS, or a Customer who needs to view results.

Requesting a New Password

First of all, navigate to https://app.personnelchecks.co.uk/auth/password-reset and enter your email address. When you press send an email will be sent to that address with further instructions.

The email will contain a link which you will click to reset your password.

Please note - this link is only valid for five days, and after which a new link will need to be requested.
It will also invalidate when a new password is set, or a new link requested.

Setting Your Password

When you click the link, a page like the below will load. This is where you will enter your password.

 We take data security very seriously, so passwords need to meet the following criteria:

• Must be at least nine characters long
• Must contain both upper and lower case letters
• Must include a tleast one special character (eg: , . ! ? @)
• Must not include part of your name or company name
• Must not be a generic password - e.g Password123!

Following these steps, you will be able to reset your password with ease.

Need help?

Our Operations team are on hand to help you with any queries, please do not hesitate to contact us on 01254 355688 or [email protected], and we will be happy to assist.